Privacy Policy

Introduction

Welcome to https://draincleaningspecialists.scoopsurge.com (hereinafter referred to as “Draincleaning Specialists” or “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, usage, and disclosure of information from our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website located at https://draincleaningspecialists.scoopsurge.com.
All associated mobile and web applications developed by us.
Services and products offered through our online platforms.
Interactions between users and our digital services.

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides our interactions with users in the following scenarios:

Using Our Applications and Services: When you sign up as an authorized user, access our apps, or utilize our services, we collect and process your data to deliver personalized functionality and enhance your experience.
Visiting Our Websites: Every time you visit our websites, we may gather information about your device, browsing behavior, and location (if made available) for analytics, personalization, and security purposes.
Communication with Us: We communicate with users through various channels, including email, phone calls, and SMS/text messages. By providing us with your contact details, you agree to receive these communications, which may include promotional content, newsletters, service updates, and important announcements.

Personal Data Collection

We collect a range of personal data to deliver our services effectively and comply with legal requirements:

Account Information: This includes usernames, passwords (hashed and salted), email addresses, and any other details required for account creation and management.
Payment Information: We process payment details such as credit/debit card numbers, billing addresses, and transaction history when you make purchases or use our billing services.
Financial and Purchase Data: We may collect banking information, order history, and financial records to facilitate transactions, prevent fraud, and manage our accounting processes.
Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile phone numbers (for SMS notifications), and other similar data are collected to improve our services and personalize content.
Location Data: With your consent or as required by law, we may access your location data to provide location-based services, optimize routes, or tailor content to your region.
Feedback and Reviews: User feedback, product reviews, and ratings help us enhance our services and products.
Social Media Information: When you interact with us on social media platforms, we may collect information like user IDs, public posts, and preferences (with your consent) to enable social sharing features.
Product Information: Details about the products you view, search for, or purchase assist in inventory management, product recommendations, and personalized marketing.

Cookies and Similar Technologies

We employ cookies, pixels, and other tracking technologies to enhance user experience and gather analytics:

Strictly Necessary Cookies: These are essential for navigating our websites and ensuring basic functionality. They allow us to recognize users, maintain session times, and provide secure access.
Preference Cookies: We use these cookies to remember your preferences, language settings, and display options to enhance user experience.
Analytics Cookies: Our analytics tools collect data about how visitors interact with our websites, helping us understand user behavior, measure performance, and improve content.
Third-Party Cookies: Some of our cookies are set by third-party services for advertising, analytics, and performance tracking purposes. You can control non-essential cookies through our Cookie Manager or your browser settings.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes described in this policy or required by applicable laws:

Account Data: We keep account information active while your account remains open or until you request its deletion.
Transaction Records: Financial and purchase data may be retained for accounting, tax, and fraud prevention purposes for a period of time as prescribed by law.
Communication Logs: We may store communications for customer service purposes, but these are typically deleted after a defined retention period.
Analytics Data: Aggregated analytics data is often retained indefinitely to provide insights for future improvements.

Your Rights and Choices

Depending on your jurisdiction, you have several rights regarding your personal data:

Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
Erasure (Right to be Forgotten): In certain circumstances, you may request that we delete your personal information. Please note that this does not include data we are required to retain by law.
Restriction: You have the right to restrict the processing of your data in specific situations, such as when the data is inaccurate or for direct marketing purposes.
Data Portability: Upon request, we can provide you with a portable copy of your personal data in a commonly used format.
Objection: You can object to the processing of your data for certain purposes, including direct marketing and profiling.
Non-Discrimination: You are protected from discrimination based on your exercise of data protection rights.
Filing Appeals/Complaints: If you believe your privacy rights have been infringed, you have the right to lodge a complaint with us or relevant supervisory authorities.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified through our website, and updated policy versions will be posted here. We encourage you to review this page periodically for the latest information.

Contact Information

For any inquiries related to privacy, data requests, unsubscribe requests, or if you have any questions regarding this Policy, please contact us:

Email: [email protected]
Postal Address: Draincleaning Specialists, Privacy Team, [Street Address], [City, State, ZIP Code]